Delivery Information
Our standard order processing time for all in-stock items is 1-3 business days, excluding weekends and bank holidays. All orders are processed on a first come, first served basis and shipped within this time frame, however please allow extra time during busy holiday periods and sales events. Orders placed during our closure periods (i.e. over Easter or Christmas) will be processed and despatched after we have re-opened.
Orders containing Pre-order fabrics are placed on hold and will be cut, packed and shipped upon arrival of the product to our shop.
If your order contains multiple items from our in-stock and pre-order selections we will hold your order until your pre-order fabrics arrive. We will not ship them separately if you only placed one order.
Postage is charged at a flat rate of £4.50 and sent 1st class with Royal Mail. Bulky items or heavier items will be sent by courier. Large orders may need to be split into 2 more parcels. Postage is free on orders over £100.
Delivery will be completed when we deliver the Products to the address you gave us. Where incorrect address details are supplied, we cannot accept liability for lost items. It is your responsibility to make sure the correct details are supplied. If goods go ‘missing’ as a result of incorrect address details being supplied, we cannot replace these free of charge.
Returns & Refunds
We hope you love what you bought, but if you are unhappy with your order for any reason, we will exchange or refund printed patterns, books, or sewing notions returned to us unopened, unused and in the same condition in which they were received, accompanied by proof of purchase. If the product you ordered was faulty, you have the right to return it within 30 days for a full refund or replacement. If you would like to return your purchase for another reason, we are happy for you to do so within 14 days of purchase.
If you are ordering a specific length of a fabric(s) without having ordered/seen a sample first, please ensure you are happy to do so, as we are unable to offer a refund or exchange on any fabric goods ordered, including cut lengths, remnants, and those which have been cut to a specific length for your order, except where the item is faulty, in which case, we would firstly offer a replacement or exchange subject to more stock being available to do so. This also applies to sample orders once processed and cut for your specific needs, these cannot therefore be cancelled or refunded back to you.
We cannot accept returns of damaged and faulty items if they were purchased as faulty or damaged item, or if they were purchased at a discounted sale price, or as a remnant, as these would have been purchased as a clearance line, and/or with the ‘particular issue’ clearly being marked on the website product listing.
To return a physical product, send the item(s) in its original packaging. Postage costs both ways are non-refundable, unless the return is because of a product fault or error on our part. The address for returns is: Aberdashery, 8 Market St, Aberystwyth, SY23 1DL.
Refunds on physical products will be issued to the original method of payment once the returned items are received and within 14 days from the date of cancellation. We cannot be held responsible for items that are lost or damaged in transit.